Q Instructions For this assignment, you will analyze the following email exchange and share your analysis with your peers. To complete the assignment, address the following: • Do you think these emails were effective or ineffective? Why? • Identify the major steps of professional communication that are seen in the exchange. How well were the steps used here? • Identify the major steps of professional communication that are not seen in the exchange. How would integrating these steps improve the email? • How could the tone improve in these messages? Would that improve the clarity as well? • Take one of the exchanges, and rewrite it to improve the professional communication. Explain what you improved and why. • Respond to two of your peers’ posts and consider their analyses - do you agree or disagree? Be respectful, and please use additional examples from the email exchange to support your point.
Q Email Scenario Tue: 8:04am From: Donner, Kyle To: Laserna, Jorge Subject: I need some IT support Importance: High Jorge, my computer is still not working as expected. Whatever you did last week isn’t working. Not sure what’s going on. I really need to get to work ASAP. I need you to take a look and fix it this time. Time is money. Let me know when you can come over to my office (very soon, I hope). Kyle AVP of Partnerships Goods Global Enterprises ph: (888) 555-9992, ext. 555 email: kdonner@goodsglobalent.org
Q Tue: 11:50am From: Laserna, Jorge To: Donner, Kyle Subject: RE: I need some IT support Good Morning - Kyle, My apologies for taking some time to respond. I have been focused on setting up our new global conference office this morning. I just saw your email. This is very surprising. I’m sure I found the errors and addressed the issue with the backup from your drive. I tested it after as well. What are you seeing now? I have to finish setting up the global conference office this afternoon so we can meet our deadline and get the technology ready for our company-wide meeting tomorrow. I’ve been told this is priority. Let me know what you’re seeing, though, and I can try to address with you remotely. Call my cell if you want to talk through it quickly. I appreciate your patience and we’ll get this resolved together. Best regards, Jorge Laserna IT Manager Goods Global Enterprises ph: (888) 555-9992, ext. 777 email: jlaserna@goodsglobalent.org
Q Tue: 11:52am From: Donner, Kyle To: Laserna, Jorge Subject: RE:I need some IT support Importance: High I said I needed you at my office. I can’t get into my accounts, and it’s going to cost me and the company a lot if we cannot resolve this. Really, an office is taking priority? Please get over here Jorge. Kyle AVP of Partnerships Goods Global Enterprises ph: (888) 555-9992, ext. 555 email: kdonner@goodsglobalent.org
Q Tue: 12:17pm From: Laserna, Jorge To: Donner, Kyle Subject: RE: I need some IT support Kyle, I have been told directly by our CEO that this setup need to be priority today, so that is where I am. I have offered to help. Do you want to call me or not? If not I’ll see if one of our interns can help. Jorge Laserna IT Manager Goods Global Enterprises ph: (888) 555-9992, ext. 777 email: jlaserna@goodsglobalent.org
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